TERMS OF SALE

Please note: These items are all hand-made and built in most cases specifically for your vehicle upon ordering. Please immediately verify your confirmation email after purchase to ensure 100% accuracy in product build detail and delivery address. 

Products produced by Off Road Concepts LLC. are built for enthusiasts, construction, materials transport, off-road, extreme performance applications and other heavy-duty recreational uses.   As our products are used worldwide and installed in many different vehicle types, we make no guarantee regarding legality for use on public roads and highways. Off-road, performance and recreational driving carries a certain amount of risk even when our products are used in the manner designed. The end user assumes any and all risks from installing or attempting to install, or using these products manufactured by or sold by Off Road Concepts LLC, Raingler or its affiliates.  Check with your local laws and regulations for any clarification.  It is up to the owner and installer to determine suitability for intended use.  

Raingler Nets & Barriers are not designed nor are they guaranteed to supplement or remain compatible with all safety restraint systems used by automotive manufacturers. Operator and owner of vehicle must follow the automotive manufacturers recommendations. 

We reserve the right to cancel and refund any orders for pricing errors or website malfunction.  We will only accept payment or issue refunds through our online payment gateway.  In instances where the payment method has expired, closed or for any other reason cannot be completed, an in-store credit will be substituted instead.

LIFETIME WARRANTY

Off Road Concepts and Raingler brand name products are warranted for as long as the original purchaser owns the product and installed in original vehicle for which it was purchased. This includes defects in materials and workmanship.  This warranty applies to the original purchaser and vehicle in which it was installed.

No warranty is given on dyes, finishes or coatings. Normal wear and tear is not covered by this warranty. Damage sustained from the elements, animals or any other damage caused by  improper installation including leaving nets or straps loose while traveling. No coverage is given to products where acids, bleaches, fuel or any corrosive materials have been in contact with product.

Manufacturing warranty claims must be made by the original purchaser. Product will be replaced or repaired at our discretion, provided proper Return Authorization process has been completed below and in no circumstance will liability extend beyond product repair or replacement cost.  Once Return Authorization instructions are given, wash, dry and properly package your item with contact information inside package.

CUSTOM WORK

  • All custom modified, specially embroidered or custom built production sales are final and non-refundable.  Selecting the material and stitching color is not a custom build item. *If a very unusual color combination is selected you will be contacted for verification. These verified unusual combinations will be considered as a custom build item and are non-refundable. Custom items can be ordered here. Design charges are not refundable. 

  • All specifications and prices are subject to change without notice.

SHIPPING TERMS

  • Not every product will be in stock for immediate shipment.  Product purchase price is charged upon ordering, not shipping. 

  • Please allow about 3 weeks build time for most normal production items on the website.  RUSH production services are often available for nominal cost. More specific confirmation of lead time or "in stock" status may given by contacting us

  • After purchase you will be sent an order confirmation email, SMS text, or Facebook message, based upon your selection at time of checkout.  Check it completely for accuracy immediately and notify us of any address or destination errors.  If shipping address is incorrect or undeliverable for any reason reshipment charges will apply. 

  • All orders may be insured directly from our website before checkout.  We highly suggest adding it to your order at this time. If insurance is not purchased, you must report any shipping damage or lost or stolen orders immediately to the carrier.  Some carrier services will require an adult signature to deliver.  Contact your carrier for more information. 

RETURNS & CANCELLATIONS

  • If you wish to cancel or return your purchase within 14 days of delivery, fill out the Return Request Form below. 

  • For Warranty Requests, please use the RMA form below.
  • Items for return credit or exchange may have not been altered, damaged, dirty, and are in new and resalable condition.

  • Cancellations may be subject to charges including credit card processing fees.  

  • Missing parts or accessories will be deducted from any refund credit.

  • Free shipping promotions will be assessed actual shipping costs. 

  • Design fees, rush production charges or other service charges are not returnable.

  • Orders in production, approved cancellations, item exchanges and product returns will be subject to a 10% restocking charge.  

  • Once approved a Return Merchandise Authorization (RMA) number will be issued and must be visible on the outside of the box or the package will be refused.  Merchandise must be returned fully prepaid and insured against loss or damage.  All shipping and/or removal or installation charges are non-refundable.  In no circumstance will liability extend more than the purchase price. 

 

How to contact us: 

 Sales, products and installation: 

361-877-3179

 For Warranty Claims: 

Email us with your order number and issue:
Warranty@raingler.com

US toll-free main:

866-905-7625

Business and fleet:

Phone:

361-877-3179

Wholesale@raingler.com

Quick reply email:

email@Raingler.com

 Please leave a brief message if we are on the phone with another customer or after regular business hours of 10am - 6pm Pacific Time Zone.

  Or reach us at the below social media links.