TERMS OF SALE
**Terms of Sale**
Thank you for choosing Raingler products. Please review the following terms carefully:
1. **Custom Hand-Made Products:** Our items are meticulously hand-made and are often tailored specifically for your vehicle upon ordering. This process can take time as we are often backlogged with existing orders. We ask that if you wish to order to please be patient and resist asking for "status updates". We prioritize essential and emergency services and so regular production times can be lengthy. If you need something quickly, please reach out to us to see if any products that can meet your needs are in-stock or inquire as to rush/afterhours availability.
2. **Installation Guidelines:** Raingler products are designed for DIY installation. Before starting the installation process, we strongly recommend watching our comprehensive instructional videos and/or reviewing PDF guides in full. Ensure you have all necessary parts and tools required. Alternatively, professional installation services are available at vehicle upfitters, and auto accessories locations. For any installation queries, please have your installer contact us prior to commencement.
3. **Product Application and Safety:** Our products cater to enthusiasts, construction, materials transport, off-road, extreme performance applications, and heavy-duty recreational uses. The end user assumes all risks associated with product installation and usage.
4. **Safety Restraint Systems:**
- Design: To prioritize the proper functioning of the SRS mount points are utilized using OE factory locations and design of barriers with proper spacing away from deployment areas in vehicle.
- Professional installation: This means ensuring that barriers do not obstruct airbag deployment, interfere with sensors, or otherwise negatively affect the SRS's ability to protect occupants in a collision.
Raingler certifies that when following instructions, that the installation of this cargo net partition will meet all current FMVSS requirements.
5. **Payment and Refund Policy:** We reserve the right to cancel and refund any orders due to pricing errors or website malfunctions. Payments and refunds are processed exclusively through our online payment gateway. In cases where payment methods are invalid, an in-store credit will be provided instead.
6. **Lifetime Warranty:** Off Road Concepts and Raingler brand products are warranted for as long as the original purchaser owns the product, provided it remains installed in the original vehicle of purchase. This warranty covers defects in materials and workmanship, excluding dyes, finishes, or coatings. Normal wear and tear is not covered. Claims must be initiated by the original purchaser.
7. **Custom Work:** All custom modified, specially embroidered, or custom-built production sales are final and non-refundable. Changes from the standard default options are considered custom builds and are ineligible for exchange or return. In event or a manufacturing defect or error, item will be repaired or replaced at our option.
8. **Shipping Terms:** Production lead times may vary, and not all products are immediately available for shipment. Production times are currently averaging 12 weeks for most items not in stock but this is an average, not a specific time quote. Some orders will be longer than the average time. Smaller items such as dog leashes & handles will ship within 2-3 weeks or less. After purchase, carefully review your order confirmation for accuracy and notify us promptly of any errors to avoid reshipment charges.
International Customers outside of US: please note that we do not collect nor charge for duties, customs or any other government imposed taxes. Some carriers may offer “brokerage service”; often at inflated cost, that can be avoided with a little internet research and doing it yourself. We only charge for the actual shipping services when ordering.
9. **Returns & Cancellations:** Returns within 14 days of delivery require completion of the Return Request Form. Please note that dog pass through or other upgrades may not be returnable.
There is a 20% restocking charge to all items once shipped. A 10% restocking fee will be applied to cover administrative costs for orders canceled but not yet shipped. If an order is already in production, an additional 10% material cost may also be assessed.
Returned items must be in new, resalable condition. Cancellations may be subject to administrative and service charges. Orders over $1000 (one-thousand) USD will not be eligible for return.
10. **Shop Pay Installments:** We offer installment payment options through Shop Pay, subject to eligibility criteria. Late fees do not apply. Refunds for installment purchases will be adjusted accordingly. Accepted payment methods include debit and credit cards.
For further inquiries or assistance, please contact us:
- **Sales, Products, and Installation:** 361-877-3179
- **Warranty Claims:** Warranty@raingler.com
- **US Toll-Free:** 866-905-7625
- **Business and Fleet:** Wholesale@raingler.com
- **Quick Reply Email:** email@Raingler.com
Thank you for choosing Raingler. We appreciate your business.