SHIPPING TERMS

SHIPPING TERMS

  • Not every product will be in stock for immediate shipment.  Product purchase price is charged upon ordering, not shipping. 

  • Please allow up to 4 weeks build time for most normal production items on the website (items not in stock).  RUSH production services are often available for additional cost. More specific confirmation of lead time or "in stock" status may given by contacting us

  • After purchase you will be sent an order confirmation email, SMS text, or Facebook message, based upon your selection at time of checkout.  Check it completely for accuracy immediately and notify us of any address or destination errors.  If shipping address is incorrect or undeliverable for any reason reshipment charges will apply.  Title to product transfers to purchaser upon acceptance of shipment to freight carrier.

  • All orders may be insured directly from our website before checkout.  We highly suggest adding it to your order. If insurance is not purchased, you must report any shipping damage or lost or stolen orders immediately to the carrier.  Off-Road Concepts is not liable for lost, stolen or damaged freight. Most credit card purchases will cover theft if a Police Report if filed. Some carrier services will require an adult signature to deliver.  Contact your carrier for more information.  

How to contact us: 

 Sales, products and installation: 

361-877-3179

 For Warranty Claims: 

Email us with your order number and issue:
Warranty@raingler.com

US toll-free main:

866-905-7625

Business and fleet:

361-877-3179

Wholesale@raingler.com

Quick reply email:

email@Raingler.com

 Please leave a brief message if we are on the phone with another customer or after regular business hours of 10am - 6pm Pacific Time Zone.

  Or reach us at the below social media links.

Raingler on Instagram
Raingler on Facebook
Raingler onYouTube
Raingler on Vimeo