Off Road Concepts and Raingler brand name products are warranted for as long as the original purchaser owns the product from defects in materials and workmanship. This warranty applies to the original, non-rental, or service use vehicle in which it was installed.
No warranty is given on paints, dyes, finishes or coatings. Normal wear and tear is not covered by this warranty, this includes damage sustained from trees, rocks, animals or any other damage caused by equipment failure or malfunction. No coverage is given to products where acids, bleaches, fuel or any corrosive materials have been in contact with product.
Any manufacturing warranty claims must be made by the original purchaser. Product will be replaced or repaired at our discretion, provided proper Return Authorization process has been met and in no circumstance will liability extend beyond product repair or replacement cost. All claims must be processed from the purchaser’s buying source. We will honor our warranty directly only in cases where purchase was made directly from Off Road Concepts provided proper paperwork is provided. Once approval and instructions are given, wash, dry and pack your item with contact information inside package.
We try hard but sometimes it's just not the solution. If there is something we can do to make it work for you, please ask us! If needed then contact us below for an RMA and location to send back your return. Please include a copy of your purchase and a working contact email or phone number for proper credit.
A Return Merchandise Authorization (RMA) number issued by Off Road Concepts must accompany all returns purchased from Off Road Concepts LLC. and be visible on the outside of the box or the package will be refused. Merchandise must be returned pre-paid and insured. All shipping and/or removal/installation charges are non-refundable. We will accept no returns older than 30 days from our shipping date.
Items for return credit or refund may have not been altered, damaged, dirty, appear used in any way, and are in resalable condition in original packaging with any and all accessories. All hardware and paperwork need be included for full credit.
Contact us for any needed repairs. We can upgrade older units or repair most normal damages or cuts here in-house. Send a couple pictures with your inquiry for idea on cost and time needed. Most repairs are very inexpensive and often very quick for us to do. We love feedback and reviews even long after the sale. Once repair instructions are given, please wash, dry and pack your item with contact information inside package.
CONDITIONS OF SALE REGARDING EQUIPMENT
All products produced or sold by Off Road Concepts LLC. are for off-road, show or recreational use specifically. This includes, camping, off-roading, carrying cargo, containing dogs; or anything that may be strapped down or contained in vehicle product is installed in. As our products are used in many countries, vehicles and installed in many differing methods and locations we make no guarantee regarding legality for street or highway use.
The end user assumes any and all risks from installing or attempting to install, or using these products manufactured by or sold by Off Road Concepts LLC, Raingler or its affiliates. All specifications and prices are subject to change without notice.
Raingler Nets, Grips and Accessories are not designed as a safety restraint, occupant or pet containment device nor are guaranteed to supplement or remain compatible with all safety restraint systems used by automotive manufacturers. It is up to the operator and owner of vehicle follow the automotive manufacturers recommendations concerning the particular vehicle.
Off-road or recreational driving carries a certain amount of risk even when our products are used in the manner designed.
Product purchase price is charged upon ordering, not shipping. Shortly after ordering you will be sent a verification email receipt. Check it completely for accuracy as soon as possible and notify us immediately of any errors. Not every product will be in stock for immediate shipment. Allow about 3 weeks build time unless prior confirmation of "in stock" status was given by calling or contacting us at the email address below.
Purchaser must report any shipping damages or shipping carrier lost items immediately to the carrier. We cannot accept liability once the product leaves our facility. Items may ship through a variety of carriers and signature confirmation may or may not be required although it may be requested in the notes in ordering process or by contacting us directly and we will do our best to specify it in the shipping process. Title to product transfers to purchaser as soon as product leaves our facility.
Contact us directly for express, international orders or APO addresses, we will be happy to go the extra mile to get our products on your rig. "Hot" or 48 hour or less production may be available for additional cost by contacting us below.
All custom or special order item sales are final. This includes any item that has been specially modified per the customer’s request, no matter how little the change may be.
If you do not agree to or understand these conditions of sale and shipping terms please contact us before order ships for a cancellation in full.
Send us an email: firstname.lastname@example.org
Or call, text or message us directly here or at 3618773179. Please leave a brief voice mail and we will contact you within the same or next business day.
NOTES ON STANDARD, MILSPEC WEBBING, MESH AND HARDWARE
Some products that are exposed to outdoors and heavy duty use will only be built in an extremely heavy duty polyester material.
The standard 1" webbing products for consumer use designed primarily for the insides or interior of the vehicle we normally use and recommend a very high quality polypropylene webbing. It is very durable, UV resistant and feels fairly soft to the touch and maintains a very clean look and specs at 800 PSI.
The MIL-SPEC polyester webbing is recommended for installations where the highest strength possible materials containment is preferred at the expense of a more rigid, rougher feel and look. The polyester will have a sharper edge to it and can be somewhat abrasive to passengers and dogs. This material has typically a 1200 PSI specification for 1" widths and a 2200 PSI for 2" width webbing.
The MILSPEC grade mesh insert products will have the standard webbing frame and cross supports at pull points and a very durable and excellent visibility through the mesh screen. We recommend this in most dog containment applications up to 215 PSI.
The hardware that we offer has been tested extensively; in some cases nearly 20 years, exposed to the elements. Most hardware including our proprietary pieces are stainless steel and many items are additionally either powder or PVC coated to further protect the item and your vehicle.
We believe that the only way to do great work is to love what you do.