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FAQs

   


 

COMPANY & PRODUCT MISSION STATEMENT
Raingler products will only use the highest caliber and proven components in our products. We do not strive to be the cheapest product we can build, but simply the product that will still be in service and functioning fully decades from now.

We never know what our products will encounter; be it in any condition or application around the globe, land, air or sea and all of us here take pride in customer's feedback.  Owners over and over again report that their Raingler product still looks and performs like new after 10, 15 or more years of real world use. 

When your needs or vehicle changes, the Raingler net will still be of a high value should you need to sell it for its' next service life with another application.  We believe in not filling landfills with planned obsolesce products.

We believe in employing only the most skilled craftsmen and women that take great pride in building an heirloom quality piece of gear that we hope will be of great use and make your travels and transport worry free and provide convenience as well.    We build each and every unit one at a time and by hand right in our shop in Colorado USA.

We continually design new products as our customer's request and redesign and improve existing applications based on feedback and as new techniques and materials become available.  The products evolve and improve based upon thousands and thousands of pieces in all kinds of environments and use around the world for almost 20 years now.

We intend for your Raingler item to last as long as you own the vehicle and hope to see you again for your cargo and dog carrying needs for all your vehicles in the years ahead.  

LIFETIME WARRANTY

Off Road Concepts and Raingler brand name products are warranted for as long as the original purchaser owns the product from defects in materials and workmanship.  This warranty applies to the original, non-rental, or service use vehicle in which it was installed.

No warranty is given on paints, dyes, finishes or coatings. Normal wear and tear is not covered by this warranty, this includes damage sustained from trees, rocks, animals or any other damage caused by equipment failure or malfunction. No coverage is given to products where acids, bleaches, fuel or any corrosive materials have been in contact with product.

Any manufacturing warranty claims must be made by the original purchaser. Product will be replaced or repaired at our discretion, provided proper Return Authorization process has been completed and in no circumstance will liability extend beyond product repair or replacement cost. All claims must be processed from the purchaser’s buying source. We will honor our warranty directly only in cases where purchase was made directly from Off Road Concepts provided proper paperwork is provided.  Once approval and instructions are given, wash, dry and pack your item with contact information inside package. 

RETURNS
We try hard but sometimes it's just not the solution.  If there is something we can do to make it work for you, please ask us!   If needed then contact us below for an RMA and location to send back your return. Please include a copy of your purchase and a working contact email or phone number for proper credit. Missing items will be charged or deducted from return credit at regular pricing. 


Promotional deals and package set items must return the full order for a complete refund. Free shipping promotions will be assessed actual shipping costs. 

A Return Merchandise Authorization (RMA) number issued by Off Road Concepts must accompany all returns purchased from Off Road Concepts LLC. and be visible on the outside of the box or the package will be refused.  Merchandise must be returned pre-paid and insured. All shipping and/or removal/installation charges are non-refundable.  We will accept no returns older than 30 days from our shipping date.

Items for return credit or refund may have not been altered, damaged, dirty, appear used in any way, and are in resalable condition with original packaging with any and all accessories. All hardware and paperwork need be included for full credit.  

REPAIRS
Contact us for any needed repairs.  We can upgrade older units or repair most normal damages or cuts here in-house.  Email us a couple pictures with your inquiry for idea on cost and time needed.  Most repairs are very inexpensive and often very quick for us to do.  We love feedback and reviews even long after the sale. Once repair instructions are given, please wash, dry and pack your item with contact information inside package.      

CONDITIONS OF SALE 
Products produced by Off Road Concepts LLC. are built for enthusiasts, construction, materials transport, off-road, extreme performance applications and other heavy-duty recreational uses.   This includes; camping, off-roading, carrying gear and cargo, containing animals; or anything that may be transported or contained in vehicle which product is installed in.  As our products are used in many countries and installed in differing vehicle models, we make no guarantee regarding legality for on public roads and highways.  We build the highest caliber product possible, but it is up to the owner or builder to determine suitability for intended use.

Raingler Nets & Barriers are not designed as a safety restraint, occupant or pet containment device nor are guaranteed to supplement or remain compatible with all safety restraint systems used by automotive manufacturers. Operator and owner of vehicle must follow the automotive manufacturers recommendations and owner's manuals. 

Off-road, performance and recreational driving carries a certain amount of risk even when our products are used in the manner designed. The end user assumes any and all risks from installing or attempting to install, or using these products manufactured by or sold by Off Road Concepts LLC, Raingler or its affiliates. All specifications and prices are subject to change without notice.

SHIPPING TERMS
Not every product will be in stock for immediate shipment. 

Allow about 5-7 business days build time for normal production items on the website.  RUSH production services are often available for nominal cost. More specific confirmation of lead time or "in stock" status may given by contacting us.  Product purchase price is charged upon ordering, not shipping. 

After ordering you will be sent a verification email receipt.  Check it completely for accuracy as soon as possible and notify us immediately of any address or destination errors.  If shipping address is incorrect or undeliverable for any reason beyond our control reshipment charges will apply. NOTE* If it is a carrier issue buyer may apply for freight charge for with the carrier directly.  

Purchaser must report any shipping damages or shipping carrier lost items immediately to the carrier.  We cannot accept liability once the product leaves our facility. Items may ship through a variety of carriers and signature confirmation may or may not be required although it may be requested in the notes in ordering process or by contacting us directly and we will do our best to specify this in the shipping process. Title to product transfers to purchaser as soon as product leaves our facility.

Contact us directly for assistance with RUSH production requests, express freight, international orders or APO addresses, we will be happy to go the extra mile to get our products on your rig.  "RUSH" or 48 hour or less production may be available for additional cost.

All custom or special order item sales are final. This includes any item that has been specially modified per the customer’s request, no matter how little the change may be.

How to contact us:

Email: Contact@Raingler.com

Call direct US toll-free (866) 905-7625 

General questions: (720) 263-2698

Wholesale / Fleet: (303) 667-5930

Text and Technical: (361) 877-3179

     

Please leave a brief message and we will contact you quickly as possible or at minimum next business day.

We believe that the only way to do great work is to love what you do.